CLIENT Spectrum Cable
PROJECT Work with end-users to research, redesign and prototype accessibility improvements for Spectrum cable's products.
DELIVERABLES A whitepaper detailing results of study, alongside practical and emerging tech prototypes of improved digital & tangible interfaces.
ROLE UX Designer and Researcher
TOOLS HTML, Keynote (screenreader compatible)

The NYU Ability Project partnered with Charter Spectrum Cable and the NYC Media Lab to research universal design in home entertainment.

The work spanned an interdisciplinary team in conducting user research, rapid prototyping and testing with individuals with disabilities to inform Charter’s accessibility strategy.

As GUI team lead, I led the portion of the study specifically assessing Spectrum's website. After user testing the current user interface, our team prototyped and user-tested a redesigned version. We successfully built the GUI to be screenreader useable. We then invited end-user testers to assess the prototype we built to test graphical, cognitive and screenreader usability. We found our prototype to be a significant improvement against Spectrum's current site.

Deliverables for the broader project included a whitepaper detailing:

  • Competitive analysis

  • Usability testing insights

  • Experimental prototypes (GUI, remote control, onboarding and AI-based voiceover) and usability testing insights

  • UX and company-wide recommendations

Report details are available here